Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Welcome to Halifat Bus. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus transportation services, visit our website athttps://hafillat-bus.com, or interact with our mobile applications.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect several types of information from and about users of our services, including:
We may collect personally identifiable information that you voluntarily provide to us when you:
This personal information may include:
When you access our services, we automatically collect certain information about your device and usage patterns:
We may receive information about you from third-party sources, including:
We use the information we collect for various purposes, including:
We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
If Halifat Bus is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We may disclose your information when required by law or in response to:
We may share your information with third parties when you have given us explicit consent to do so.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Please help us protect your information by:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision and legal compliance |
| Transaction Records | 7 years | Financial and tax regulations |
| Marketing Preferences | Until consent withdrawn | Compliance with marketing laws |
| Customer Support Records | 3 years | Quality assurance and dispute resolution |
| Website Analytics | 26 months | Service improvement |
You have certain rights regarding your personal information, subject to applicable laws:
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
You can request that we correct or update inaccurate or incomplete personal information.
You may request deletion of your personal information, subject to certain exceptions (such as legal obligations or legitimate business interests).
You can request that we restrict the processing of your information or object to certain types of processing, including direct marketing.
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
You can opt out of receiving marketing communications by:
You can manage cookie preferences through your browser settings or our cookie consent tool.
We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.
Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our services.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
For children between 13 and 18, we may require parental consent for certain services or features. Parents or guardians who believe their child has provided personal information to us can contact us to request deletion.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
Our website and services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
We process your personal data based on one or more of the following legal bases:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Halifat Bus - Privacy Department
Email: [email protected]
Phone: +971 2 658 8885
Address: Al Wahda Street, Abu Dhabi, United Arab Emirates
We will respond to your inquiry within 30 days of receipt. For urgent matters, please indicate "URGENT" in your subject line.
At Halifat Bus, we are committed to transparency and protecting your privacy. We continuously review and improve our privacy practices to ensure your information is handled responsibly and securely.
Thank you for trusting us with your personal information and for choosing Halifat Bus for your transportation needs.