Terms of Service

1. Acceptance of Terms

Welcome to Hafilat Bus services. By accessing or using our transportation services, booking our buses, or visiting our website at https://hafillat-bus.com, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Hafilat Bus.

Our services are designed to provide reliable, safe, and comfortable bus transportation featuring our unique aluminium body design. We utilize our tried and true manufacturing system with specially-moulded extrusions and bolted gussets that create faultless joints and structures, ensuring the highest quality transportation experience.

2. Service Description

Hafilat Bus provides comprehensive bus transportation services including but not limited to:

• Scheduled route services with fixed timetables and designated stops
• Charter services for private groups, corporate events, and special occasions
• School transportation services with enhanced safety features
• Tourist and sightseeing transportation with experienced guides
• Airport transfer services with punctual scheduling
• Corporate shuttle services for businesses and organizations

All our buses feature state-of-the-art aluminium body construction, providing superior durability, safety, and comfort. Our manufacturing process ensures that every vehicle meets the highest industry standards for passenger transportation.

2.1 Service Availability

While we strive to maintain consistent service availability, we reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Service schedules may be subject to change due to weather conditions, road maintenance, mechanical issues, or other circumstances beyond our control.

3. Booking and Reservations

When making a booking with Hafilat Bus, you agree to provide accurate, current, and complete information. All bookings are subject to availability and confirmation.

3.1 Booking Process

• Reservations can be made through our website, mobile application, phone service, or authorized agents
• You must provide valid contact information including name, phone number, and email address
• Payment must be completed at the time of booking unless otherwise arranged
• A confirmation email or SMS will be sent upon successful booking
• You are responsible for verifying all booking details including date, time, pickup location, and destination

3.2 Booking Modifications

Modifications to existing bookings may be requested subject to availability and the following conditions:

• Changes must be requested at least 24 hours before the scheduled departure time
• Modification fees may apply depending on the type of service and timing of the request
• Not all bookings are eligible for modification; charter services may have different policies
• Changes are subject to seat availability on the requested new schedule

4. Cancellation and Refund Policy

We understand that plans may change. Our cancellation policy is designed to be fair to both passengers and our operations.

4.1 Charter Service Cancellations

Charter services have different cancellation terms due to the dedicated nature of the service:

• Cancellations made more than 7 days before the scheduled date: 80% refund
• Cancellations made 3-7 days before: 50% refund
• Cancellations made less than 3 days before: No refund
• A non-refundable deposit of 25% is required at the time of charter booking

4.2 Refund Processing

Approved refunds will be processed within 10-14 business days from the date of cancellation approval. Refunds will be issued to the original payment method used for booking. Bank processing times may vary and are beyond our control.

5. Passenger Responsibilities

As a passenger using Hafilat Bus services, you agree to the following responsibilities:

5.1 Arrival and Boarding

• Arrive at the designated pickup point at least 15 minutes before scheduled departure
• Present valid identification and booking confirmation when requested
• Board the bus in an orderly manner and follow crew instructions
• Occupy only the seat assigned to you or as directed by staff
• Keep aisles and emergency exits clear at all times

5.2 Conduct and Behavior

All passengers must maintain appropriate conduct throughout the journey:

• Respect other passengers, crew members, and property
• Refrain from loud, disruptive, or offensive behavior
• No smoking, vaping, or use of electronic cigarettes on board
• Consumption of alcohol is prohibited unless specifically authorized for charter services
• Follow all safety instructions provided by the driver and crew
• Use of mobile devices should not disturb other passengers
• Keep personal belongings secure and within your designated space

5.3 Prohibited Items

The following items are strictly prohibited on all Hafilat Bus vehicles:

• Weapons of any kind including firearms, knives, or explosive devices
• Illegal substances or controlled materials
• Flammable liquids, gases, or hazardous materials
• Live animals (except certified service animals with proper documentation)
• Items that may cause damage to the vehicle or discomfort to other passengers
• Oversized luggage that cannot be safely stored

6. Luggage and Personal Belongings

Each passenger is entitled to carry luggage within specified limits. We are committed to handling your belongings with care, but certain terms apply.

6.1 Luggage Allowance

• Standard service: One checked bag (maximum 20kg) and one carry-on item
• Carry-on items must fit in the overhead compartment or under the seat
• Additional or oversized luggage may incur extra charges
• Fragile items should be clearly marked and are carried at owner's risk
• Valuable items should be kept with you as carry-on luggage

6.2 Lost or Damaged Items

While we take every precaution to protect passenger belongings, Hafilat Bus liability for lost, stolen, or damaged items is limited. We recommend:

• Keeping valuables, documents, and electronics with you at all times
• Labeling all luggage with your name and contact information
• Reporting any damage or loss immediately to staff before leaving the bus
• Obtaining travel insurance for valuable items

Claims for lost or damaged luggage must be filed within 24 hours of the journey completion. Maximum liability is limited to $200 per passenger unless additional insurance is purchased.

7. Safety and Security

Your safety is our top priority. Our buses are built with superior aluminium body construction using specially-moulded extrusions and bolted gussets, creating faultless joints and structures that ensure maximum passenger protection.

7.1 Safety Features

All Hafilat Bus vehicles are equipped with:

• Advanced braking systems and stability control
• Emergency exits clearly marked and regularly inspected
• Fire suppression systems and first aid kits
• GPS tracking and communication systems
• Regular maintenance and safety inspections
• Professional drivers with extensive training and certification

7.2 Emergency Procedures

In the event of an emergency:

• Remain calm and follow driver instructions immediately
• Familiarize yourself with emergency exit locations
• Do not attempt to retrieve belongings during an evacuation
• Assist others if safe to do so, prioritizing children and elderly passengers
• Move away from the vehicle once evacuated

8. Service Delays and Disruptions

While we strive for punctuality, various factors may affect service timing. Hafilat Bus is not liable for delays caused by circumstances beyond our reasonable control.

8.1 Causes of Delays

Service may be delayed or disrupted due to:

• Severe weather conditions including storms, flooding, or extreme temperatures
• Traffic congestion, accidents, or road closures
• Mechanical issues requiring immediate attention
• Government restrictions or emergency situations
• Security concerns or safety inspections

8.2 Passenger Rights During Delays

In case of significant delays (more than 2 hours), passengers are entitled to:

• Regular updates on the situation and expected departure time
• Access to basic facilities where available
• Option to cancel and receive a full refund if delay exceeds 3 hours
• Alternative transportation arrangements when possible

9. Special Assistance and Accessibility

Hafilat Bus is committed to providing accessible transportation services for all passengers, including those with disabilities or special needs.

9.1 Accessibility Features

• Wheelchair-accessible vehicles available on select routes
• Priority seating for elderly passengers and those with mobility challenges
• Assistance with boarding and luggage handling upon request
• Service animals welcome with proper documentation
• Visual and audio announcements for stops and important information

9.2 Requesting Special Assistance

Passengers requiring special assistance should:

• Notify us at least 48 hours before travel when booking
• Provide details of specific requirements or accommodations needed
• Arrive early to allow time for boarding assistance
• Bring necessary medical documentation or prescriptions

10. Children and Minors

Special provisions apply when children travel on Hafilat Bus services to ensure their safety and comfort.

10.1 Accompanied Minors

• Children under 12 must be accompanied by an adult (18 years or older)
• One adult may supervise up to three children
• Child safety seats are recommended for children under 4 years old
• Parents/guardians are responsible for child behavior and safety

10.2 Unaccompanied Minors

Minors aged 12-17 may travel unaccompanied with written parental consent:

• Consent form must include parent/guardian contact information
• Emergency contact details must be provided
• Pickup and drop-off must be by authorized adults with identification
• Additional supervision fees may apply

11. Payment Terms

All payments must be made in the local currency unless otherwise specified. We accept various payment methods for your convenience.

11.1 Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard, American Express)
• Online payment platforms and digital wallets
• Bank transfers for charter services and corporate accounts
• Cash payments at authorized ticket offices

11.2 Pricing and Fees

Ticket prices are subject to change without notice. Additional fees may apply for:

• Peak season travel and holiday periods
• Last-minute bookings (within 24 hours of departure)
• Extra luggage beyond standard allowance
• Special requests or premium services
• Booking modifications or changes

12. Liability and Insurance

Hafilat Bus maintains comprehensive insurance coverage for all operations. However, our liability is limited as outlined in these terms.

12.1 Limitation of Liability

Hafilat Bus liability is limited to:

• Direct damages resulting from our negligence or breach of contract
• Maximum compensation as specified by applicable transportation laws
• Actual documented losses up to specified limits

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of business, profits, or opportunities
• Damages resulting from passenger negligence or misconduct
• Events beyond our reasonable control (force majeure)
• Personal items not properly secured or declared

12.2 Passenger Insurance

We strongly recommend that passengers obtain personal travel insurance covering:

• Trip cancellation and interruption
• Medical emergencies and evacuation
• Personal belongings and valuables
• Liability coverage for personal actions

13. Privacy and Data Protection

We are committed to protecting your personal information. Collection and use of passenger data is governed by our Privacy Policy, which should be read in conjunction with these Terms of Service.

13.1 Information Collection

We collect personal information necessary for providing our services, including:

• Name, contact details, and identification information
• Payment and billing information
• Travel history and preferences
• Communication records and feedback

13.2 Data Usage

Your information is used to:

• Process bookings and provide transportation services
• Communicate important service updates and changes
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send promotional offers (with your consent)

For complete details on how we handle your data, please review ourPrivacy Policy.

14. Intellectual Property

All content on the Hafilat Bus website and materials, including our unique aluminium body design specifications, manufacturing processes, logos, trademarks, and service marks, are the property of Hafilat Bus and protected by intellectual property laws.

14.1 Restrictions

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our trademarks or branding in any manner
• Reverse engineer or attempt to discover our manufacturing processes
• Create derivative works based on our materials
• Use our content for commercial purposes without authorization

15. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently.

15.1 Complaint Procedure

If you have a complaint or concern:

• Contact our customer service team immediately
• Provide detailed information about the issue including date, time, and booking reference
• Allow us reasonable time to investigate and respond (typically 5-7 business days)
• Escalate to management if initial resolution is unsatisfactory

15.2 Mediation and Arbitration

If a dispute cannot be resolved through our complaint procedure:

• Both parties agree to attempt mediation before pursuing legal action
• Arbitration may be required for disputes exceeding specified amounts
• Legal proceedings must be initiated within one year of the incident

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Hafilat Bus operates. Any legal proceedings must be brought in the courts of that jurisdiction.

17. Changes to Terms

Hafilat Bus reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

17.1 Notification of Changes

• Significant changes will be communicated via email to registered users
• The "Last Updated" date at the top of this document will be revised
• Previous versions may be available upon request

18. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Hafilat Bus regarding the use of our services.

20. Contact Information

For questions, concerns, or additional information regarding these Terms of Service, please contact us: